Package Travel Protection

Where a trip qualifies as a package under EU package travel rules, the client receives the required pre-contract information, booking documents, and traveller protections. The final offer identifies the organiser, intermediary, or supplier structure before payment.

Before payment, the client receives key travel details, total price, payment schedule, minimum traveller requirements where relevant, cancellation rules, passport or visa notes, assistance contacts, and information about insolvency protection where required.

ZANTRAVEL may act as a travel organiser, intermediary for another organiser, or service coordinator depending on the offer. The role must be stated in the final offer because duties, guarantees, and supplier responsibilities can differ.

Any permitted changes, price revisions, or partner adjustments are handled according to applicable law and the booking-specific terms accepted before payment.

ZANTRAVEL provides practical support during travel through its support channels. Urgent issues should be reported as soon as possible so travel partners and human support can intervene quickly.

Where insolvency protection, travel undertaking registration, or a guarantee is legally required, the relevant protection information must be active and shown in the booking documentation before the package is sold.