Refund Policy

Refund rights depend on the confirmed offer, booking conditions, payment timing, package travel rules, supplier terms, and the reason for cancellation. The applicable rules are shown before payment.

Refund requests should be sent through ZANTRAVEL support with the booking reference, traveller name, and reason. We review the booking terms and coordinate with travel partners where required.

Approved refunds are processed after supplier confirmation, compliance checks, and payment-provider settlement. Bank and card timelines may vary.

Some flights, hotel deposits, transfer services, event tickets, insurance, visas, bespoke services, or partner deposits may be non-refundable once confirmed. Advanced VIP modules are offered only when the service can be supported properly.

When disruption happens during travel, ZANTRAVEL focuses first on practical resolution, rebooking options, partner escalation, and human support before financial settlement.