Terms & Conditions

These terms apply to zantravel.ee and ZANTRAVEL travel services operated from Estonia. The registered legal entity, registry code, address, VAT status where applicable, and travel undertaking details are provided in the website footer, final offer, invoice, and booking confirmation.

ZANTRAVEL means the platform and travel team making offers available. Client means the person or company submitting a request or booking. Traveller means each person travelling. Supplier means an airline, hotel, tour operator, transfer provider, insurer, excursion provider, or other party delivering a travel component. Booking confirmation means the written confirmation that the selected service has been accepted by the relevant supplier or organiser.

Depending on the offer, ZANTRAVEL may act as organiser, intermediary for another organiser, sales agent, or service coordinator. The final offer must state the relevant role and identify the supplier or organiser where required, because cancellation rights, guarantees, and responsibility can differ by service structure.

A website price, package card, inquiry, draft proposal, or pre-payment invoice is not a final booking by itself. Travel availability and prices can change quickly. We confirm supplier availability, final price, important terms, passenger details, and payment readiness before asking the client to commit.

A booking begins with a request, curated proposal, selected package, or written instruction. Before payment, the client receives essential trip details, total price, cancellation terms, travel conditions, passenger data requirements, and the payment route. A booking becomes binding only after the required payment or written acceptance and the booking confirmation described in the final offer.

Prices are shown in EUR unless stated otherwise. Travel prices can change with availability, currency movements, seasonality, partner rules, taxes, and travel restrictions. The final payable price is the price confirmed in writing or at checkout. If a supplier cannot confirm the requested service after payment, ZANTRAVEL coordinates an alternative, credit, or refund route according to the offer and law.

Supplier terms can include baggage rules, room category rules, board basis, check-in rules, cancellation costs, name-change limits, minimum traveller requirements, deposits, and non-refundable components. The client must review the supplier-specific terms shown before payment.

Clients must provide true and complete traveller details, ensure that names match travel documents, review dates and services before confirmation, pay on time, and inform ZANTRAVEL about special needs or circumstances that may affect travel delivery.

Travellers are responsible for valid passports or ID cards, visas, entry requirements, transit rules, health documents, insurance, and destination-specific requirements. ZANTRAVEL may provide guidance, but official requirements can change and must be checked with competent authorities, embassies, carriers, and destination authorities.

Booking confirmations, invoices, travel documents, itinerary notes, transfer details, and support information are normally sent by email and may also be made available in the client account. The client must check names, dates, route, hotel, room, board, baggage, and other key details immediately after receiving confirmation.

If a confirmation contains an error, the client must notify ZANTRAVEL immediately. Corrections caused by supplier or technical error are coordinated with the supplier. Corrections caused by incorrect client data, late notice, or changed wishes may require a new booking or additional fees.

Cancellation and refund rights depend on the selected service, booking rules, package travel rules, supplier terms, and the moment of cancellation. Many dated travel services do not carry a general free 14-day withdrawal right. Booking-specific rules are shown before payment.

The client must report problems as soon as possible, first during the trip where practical, so ZANTRAVEL and the supplier can try to solve the issue. Written complaints should include booking reference, traveller name, clear description, evidence, and documents showing extra costs or loss.

Personal data is processed according to the Privacy Policy and GDPR information. Travel delivery may require sharing relevant data with suppliers, payment providers, support tools, authorities, and professional advisers where necessary.

These terms are governed by Estonian law, with applicable EU consumer and package travel protections where relevant. Disputes should first be raised with ZANTRAVEL support. Consumers may also use competent consumer dispute bodies where available.